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Knowledge Centre

Get the answers to some frequently asked questions using our video explainers below, or ask Ed your own question and get an instant answer.

What is a Billing Agent?

Understanding your bill

Calculating your heat tariff

What is a heat network?

What is a heat meter?

Ask Ed

Or just ask Ed!

You can ask our virtual customer service robot any questions about your bills or services. To chat with Ed just click the icon at the bottom right of the screen.

Ed is always learning and will be regularly updated with common questions and answers.